First Gen Keychain
Carry a piece of First Generation with you wherever you go. This sleek keychain features our iconic logo, a symbol of creativity and innovation. Made from durable materials, it's the perfect accessory to represent your connection to the creative community. Ideal for artists, musicians, and anyone proud to support First Gen."
PRODUCT INFO
Dimensions: 5cm (H) x 5cm (W) x 0.36cm (D)
Material: Plastic & Metal
RETURN & REFUND POLICY
At First Generation, we want you to be fully satisfied with your purchase. If you're not happy with your item, we offer returns within 30 days of receiving your order.
Eligibility for Returns:
- Items must be unused, in the same condition you received them, and in their original packaging.
- Proof of purchase or order confirmation is required for all returns.
Non-returnable Items:
- Custom-made or personalized products.
- Digital downloads or services.
How to Return an Item:
- Contact our support team at studiofirstgen@gmail.com to initiate the return process.
- Once your return is approved, we will provide instructions for sending the item back.
- After we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.
Refunds:
- Approved returns will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
Shipping Costs:
- Shipping costs are non-refundable.
- You are responsible for return shipping fees, except in cases where the item was damaged or defective.
SHIPPING INFO
At First Generation, we strive to get your order to you as quickly and efficiently as possible. Below is an overview of our shipping process.
Processing Time:
- Orders are typically processed within 1-3 business days.
- You will receive an email confirmation with tracking details once your order has been shipped.
Shipping Rates:
- Shipping rates are calculated at checkout based on your location and the weight of your order.
- Free shipping on all orders over [insert amount] within New Zealand.
Delivery Time:
- New Zealand: 2-5 business days after processing.
- International Shipping: 7-14 business days depending on the destination. Delays may occur due to customs or local postal services.
International Customers:
- Please note that customs duties, taxes, and additional fees may apply based on your country’s regulations. These are not included in the shipping costs and are the responsibility of the customer.
Order Tracking:
- Once your order has been shipped, you will receive a tracking number to monitor the progress of your shipment.
Shipping Issues:
- If your package is delayed, lost, or damaged, please contact our support team at studiofirstgen@gmail.com and we’ll work with you to resolve the issue.